Customer Panel Community
Help improve customer service in Barking and Dagenham.
Customers are at the heart of everything we do and it would be great to hear directly from you. Your views will help us improve your experience of using our services.
Make your voice heard by sharing your experiences and providing feedback.
Staying connected with us means you will have first hand information about the projects we are working on.
As a member of our panel, you have the opportunity to participate in our project – join user testing and propose new ideas.
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LBBD Website Re-design User Testing Call-out
Based on your feedback with regards to the B&D website redesign project, we are testing some new designs and we would love to hear from you.
Please sign up here to help us test these designs.
You will need to be available for a 30-minute online session, where you will be asked to complete some simple tasks on the new designs.
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Call out for usability testing participants for our website
What is usability testing?Usability Testing is a way of assessing how easy it is for users to use the website to achieve their specific goals. It is simply about observing users perform some tasks on the website and asking for feedback of their experience.
What’s involved?
A 10-15 minute call on Microsoft Teams where we will ask you to share your screen (or we’ll share ours) so you can show us how you would navigate the website.
How do I sign up?
Email cx@lbbd.gov.uk and we can go from there!
Who's Listening
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User Researcher
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Customer Experience Design Lead
Email ellie.haden@lbbd.gov.uk